FAQ

1. RETURNS: Do you accept returns?  

 I generally do not accept returns, but if there is a defect with an item, please get in touch and we will work together to solve the issue.  Please remember when messaging me that I am a single individual who dyes yarn in her home “lab”, not a large faceless business.

The following are not considered defects:

            • knots – although I do my best to avoid yarn with multiple knots, millers may at times supply me with skeins containing knots
            • a tangled skein – please use care when unwinding/rewinding skeins
            • slight light spots – sometimes in hand dyed yarn there are spots dyed slightly lighter, this is due to the inherent nature/the beauty of hand painted yarn and may occur
            • differences between skeins – no two hand dyed skeins will be exactly alike
            • cut yarn – please use care when opening packages as accidentally cut yarn is not considered a defect

2. SHIPPING: What are your shipping methods? How do you ship items?  

Shipping is available to pretty much everywhere although most of my shipping costs are calculated to cover Canada and the US.  If you are in another country, it would be advisable to contact me first to get an estimate for shipping.  For ready to ship orders, items are generally mailed within 3 business days.

SHIPPING COMPANIES: I use both Canada Post and USPS for United States residents.  Please note that I use an independent shipping service to send parcels via USPS and they are open for drop offs ONLY three afternoons a week.

VACUUM SEAL: Please note that sometimes skeins are shipped in a vacuum sealed bag.  At times, this saves on shipping fees and also protects the items during shipping.  If you would prefer a non-vacuum sealed parcel please let me know.  

SHIPPING in the GTA: If you live near to Hamilton and want to arrange a pickup instead of paying shipping charges use the code PICKUP in my Etsy shop to cancel the shipping charges.

3. SWEATER QUANTITIES: Do you have sweater quantities of particular colourways on hand?  

 Do I have sweater quantities on hand, no.  But do I make sweater quantities? Yes, definitely.  As a small batch dyer, I generally make my colourways in batches of 2 or 3 skeins at a time but if someone wanted more than that, they could order it and I would dye a larger batch all at once to ensure they match.  The pro to this is that you get a freshly dyed yarn.  The con is that you have to be sure you order enough for your project.  If an additional skein is needed later, I can try my best to match but it isn’t guaranteed.